Shanghai Pukinte Information and Technology Services Co., Ltd. (stock code 870669) escorts the air passenger flow of the 19th Hangzhou Asian Games

From September 23 to October 8, 2023, the 19th Hangzhou Asian Games will be held as scheduled. The Asian Games is one of the highest-level international comprehensive sports events in Asia. In the days leading up to the Asian Games, athletes, spectators and media representatives gathered together for this feast. However, this huge flow of people has brought huge operational challenges to the airlines responsible for the Hangzhou Asian Games routes. They not only have to cope with the surge in the number of passengers and ensure on-time flight takeoffs and landings, but also need to provide high-quality customer service to passengers. .

In this challenge, Shanghai Pukinte Information and Technology Services Co., Ltd. plays an important role. KKH's client, C Airlines, is a cutting-edge airline based in Hangzhou and the only official partner of the Hangzhou Asian Games in the aviation industry. Responsible for the connection work of the Asian Games, using "air power" to ensure the "safe Asian Games" and welcoming athletes and guests from all over the world. As a partner of Airline C, KKH provides excellent consultation hotline and ticketing hotline services for Airline C passengers, ensuring the smooth operation of the airline's business during the Asian Games to the greatest extent.

In order to cope with this challenge, KKH provides customers with professional and comprehensive peak passenger flow consulting services. Based on the characteristics of different routes and flights undertaken, combined with weather forecast conditions, we have customized corresponding passenger flow management plans for airlines to ensure that customers can enjoy efficient and convenient aviation services. By analyzing the passenger flow trends and demands during the Asian Games, we provide flexible manpower plans, accurate forecasts and suggestions, ensuring the pickup volume and customer satisfaction during the peak period of the Asian Games.

In response to the surge in inquiries about cancellations and changes, KKH has strengthened communication and cooperation with airlines in the business process, including understanding flight plans and needs in advance to provide flexible manpower scheduling; at the same time, during peak access periods, Prior to the arrival, the business skills training of agents was strengthened to ensure that customer service personnel can respond quickly to user inquiries. Potential risks were also summarized and targeted training was conducted for emergencies, which improved the ability of agents to respond to emergencies. Ability. In addition, KKH also strengthened security management and control during the event, which not only optimized the event service process, but also ensured the privacy and security of important passengers.

This peak response measure of Shanghai Pukinte Information and Technology Services Co., Ltd. has received positive response and recognition from customers. Airlines said that passenger flow management during the Asian Games is an important challenge for them, and the professional consulting services provided by KKH will provide valuable support and guidance to airlines to ensure that they can cope with passenger flow peaks and maintain good performance service quality.

Industry observers believe that this cooperation will further promote the development of the outsourcing industry in the aviation field. By providing passenger flow consulting and services to airlines, KKH has fully demonstrated its professional capabilities and value, while also expanding more cooperation opportunities for the outsourcing industry in the field of sports events.

Shanghai Pukinte Information and Technology Services Co., Ltd. is an Internet service outsourcing group that serves well-known multinational enterprises and first-class domestic enterprises. It provides professional customer service contact centers, e-commerce operations and other one-stop enterprise services to corporate customers around the world. KKH has an excellent reputation and strength in the industry, providing services across multiple industries, such as clothing, FMCG, aviation, finance, wine and travel, logistics, etc. The company was listed on the National Equities Exchange and Quotations (NEEQ) in 2017, with stock code 870669.