技术支持
Our Tech Support
- Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E, and Engineering environments)
- Technical solutions across the complete customer lifecycle from installation and activation to RMA management and parts/field support
- Multiple offerings for the technology sector including hardware, software, and consumer electronics
We Offer support at multiple tiers of services:
Tier 1
Standard technical issues through proven processes
Tier 2
Complex and escalated issues requiring more sophisticated troubleshooting procedures
Tier 3
High level support for large scale, large impact enterprise issues and cases