Massivedynamic.co
Industries

 

Retail

Our comprehensive solution of Retail Services enables our clients and their brands to establish additional relationship with different individual channels.

Automotive

We assist client in managing customer’s life cycle, utilizing data to accomplish revenue generation as well as customer retention, more importantly, provide excellence customer experience.

Electronic Devices

In general, Media business serves very large customer base, and that requires timely response in wide range, ever changing product series.

Hospitality

Regardless of business or leisure, an unforgettable travel experience, can be good or bad, will be remembered by not just the traveler, but outsider nowadays.

Retail

 

 
Demand + Conversion
 

Stimulation on demand + Conversion on sales, improve the result of all digital marketing plans, create a customize point to point customer experience, encourage more proactive customer engagement as well as higher return investment

Achieve VOC
 

Achieve insight of data effectiveness via Human-Computer Interaction Techniques and big data for advance development; Achieve VOC (Voice of Customer) through social media platform of Omni Channel; Achieve cost effectiveness by utilizing automation devices

Retail Service Solution
 

Our comprehensive solution of Retail Services enables our clients and their brands establish additional relationship with different individual channels. We assist global leading brands in developing customer loyalty, enhancing sales, keeping focus on the market trend, in order to stay close to the constant behavior changing of our customers
Services to Sales
 

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Automotive

 
 

 
Customer’s Life Cycle
 

We assist client in managing customer’s life cycle, utilizing data to accomplish revenue generation as well as customer retention, more importantly, provide excellence customer experience

Multi-channel Strategic
 

Our solution enables our client in developing multi-channel strategic involvement, which connects on-line customers, dealers, as well as manufacturer together through marketing events in obtaining prospects
Serving Our Customers
 

By building a team with highly motivated employees in serving our customers, we enhance the ability in solution providing throughout training from time to time, and we design an employee centric knowledge base that facilitates more effective inquires handling
Perfect Customers
 

A flawless strategy of customer management is vital as both customers and manufacturers’ expectation will get higher with the frequency of communications increase. As a result, every stage within the customer cycle would create new challenges and opportunities
 Electronic Devices Technology

 
 

In general, Tele-communication/Technology/Social Media business serves very large customer base, and that requires timely response in wide range, ever changing product series. How are we able to differentiate every unique customer with tailor made solution in 24/7/365

 

In generalWe have established a full range of customer service and customer experience solution, in order to improve customer engagement and cost reduction. With in-depth data analysis as foundation, we could clearly identify the driver of calling from our customers, and with root cause analysis, we could be able to convert back into effective solution. Ultimately, excellent customer experience, customer loyalty built, as well as profit making can be obtained, Tele-communication/Technology/Social Media business serves very large customer base, and that requires timely response in wide range, ever changing product series. How are we able to differentiate every unique customer with tailor made solution in 24/7/365

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Hospitality

 
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Regardless of business or leisure, an unforgettable travel experience, can be good or bad, will be remembered by not just the traveler, but outsider nowadays.  How are we able to turn the voice of customer into our strength? 

 

he answer is simple: Put the focus on the excellence of customer experience, in every single piece. We provide tailor made service to manage customers’ trip, no matter when and where