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- Lead team members to provide perfect service to customer
- Monitor the floor and make sure team members could follow the correct process to finish daily work
- Provide high quality productivity as client request
- Assist operation manger to take action to improve the performance metrics.
- 3+ year experience in multifunction call center management in international company
- Good at Microsoft software, especially PowerPoint, Excel and Word
- Good communication skills and management sense.
- Make sure that the whole team could handle daily outbound/inbound work as requested
- Reach the team target, keep improving the performance to make the team better and better
- Optimize the service process to build a steady team and enhance productivity
- Lead and support team members’ current affairs.
- 5+ year experience in multifunction call center (IB/OB/tele-sales/non-voice) operation management in international company
- COPC Certificate is a preferred
- Very Experienced in call center operation management, including Forecast and Roster, Staffing, Training and Coaching, Quality management, Productivity management, On-site management, Process management and People management
- Problem Solving Skills & Analytical Skill
- Excel in a fast pace environment and meet deadlines on time
- Outgoing, independent, self-motivated with good interpersonal skills
- Confident and be comfortable presenting to clients on a regular basis Multi-tasking flair，well-versed in current affairs
- Excellent written and basic communication skills in English
- Set up and keep optimizing the workload of Quality department
- Enhance productivity of the whole quality team and provide great support to the operation team
- Build up good relationship with client and make sure that the team could follow the global quality standard as client request
- Handle current affairs and workload assignment of the quality team. Encourage and improve team morale
- Lead team to be a high-performance and cooperative united team.
- 4+ year experience in multifunction call center quality management in international company
- 6-Sigmaand COPC Certificate are preferred
- Familiar with quality management
- Excellent written and basic communication skills in English.
- Product introduction page production and preparation(including product picture size adjustment, image, etc..)
- Product shelf management(according to promotion or inventory of products on the web)
- Mall basic set tasks and regular store page update production.
- Commodity prices and category management
- The overall Banner adjustment of Taobao
- Through the design element to complete the planned designPost
- Computer application-related majors or computer enthusiasts, secondary school or above;
- Mandarin standards, good communication and expression skills, with a certain degree of teamwork ability;
- Computer operation is skilled, typing speed is more than 40 words/minute
- Responsible for the photo shooting and post-processing of cross-border e-commerce products
- Responsible for product image beautification, editing, production, management and other work.
- To meet the needs of the operation and sales, combined with the characteristics of the product to create graphic and attractive to customers to buy pictures.
- At least one year experience in shop art
- Has a solid art skills, a good understanding of product design and visual effects
- Proficient in using Photoshop, Illustrator, AI and other design software, have a good understanding of product shooting and visual effects.
- A good team spirit and sense of responsibility
- Good at product picture photographer is preferred.
- Handle the basic affairs of the Ministry of Finance;
- Finishing documents, binding vouchers, input data;
- Handle superior arrangements for other matters.
- students in the school, have certain financial skills, there is an accounting certificate preferred
- At least 3 days a week
- Work seriously responsible, proactive, have patience.
- According to the stipulated process quality and quantity to complete the daily call work, this job is not a sales type call
- Assist the project manager in some basic daily management work(such as summarizing data, monitoring project outputs, etc..)
- Putonghua standards;
- With external call experience;
- With the spirit of hard work, there is a team spirit of cooperation.